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Getting Support

Please use the appropriate channel to request support – customers should file a support ticket or work directly with their Customer Success Manager.

Reporting an issue

When reporting an issue, please include the following information in your report:

  • A complete description of the problem you are having. This includes describing the expected behavior, as well as the observed behavior in as much detail as possible.

  • A diagnostics report produced by the reactfirst-admin diagnostics report for single node deploys. 

  • Other information as you are able:

    • Approximately when you hit this issue (so we can reference in the logs)

    • Your ReactFirst version

    • Your operating system and any other system info

    • Which JVM you are using

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