Getting Support

Please use the appropriate channel to request support – customers should file a support ticket or work directly with their Customer Success Manager.

Reporting an issue

When reporting an issue, please include the following information in your report:
 

  • A complete description of the problem you are having. This includes describing the expected behavior, as well as the observed behavior in as much detail as possible.
     

  • A diagnostics report produced by the reactfirst-admin diagnostics report for single node deploys. 
     

  • Other information as you are able:
     

    • Approximately when you hit this issue (so we can reference in the logs)
       

    • Your ReactFirst version
       

    • Your operating system and any other system info
       

    • Which JVM you are using